[Hiring] Reservation Associate @NORTH AMERICAN WAX COMPANY LLC

Role Description

The role of a Remote Reservation Center Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. A GSA helps to shape the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.

Duties and Responsibilities

• Ability to be friendly and engaging on the phone with guests.
• Ability to focus on phone calls in a fast-paced environment.
• Ability to handle escalated calls with confidence and professionalism.
• Must be able to work well with a team.
• Must be a team player and pick up shifts, if needed.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking and knowing your schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress attire and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.

Qualifications

• High school diploma or GED required; or one – two years related experience or training.
• Equivalent combination of education and experience will also be considered.