[Hiring] Research Specialist @Systems & Methods, Inc. (SMI)

Role Description

Responsible for working towards the resolution of problem transactions that result from the processing of payments or the generation of disbursements.

• Process child support payments, both paper and electronic form, in the SDU system in accordance with Standard Operating Procedures.
• Research, outreach and document actions taken involving unidentified payments.
• Coordinate with Child support Field Units, county officials, other states, employers, and other various entities to distribute child support funds to the appropriate recipients.

Qualifications

• High school diploma or equivalent.
• At least one year experience working in an area of SDU payment processing or in research.
• An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work.
• Must be fluent in English.

Requirements

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of record-keeping techniques.
• Knowledge of customer service techniques, including how to answer inbound and outbound calls.
• Ability to pay attention to detail.
• Ability to accurately key data.
• Ability to work independently with little direction and as a team member in a fast-paced environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to meet stringent schedules and timelines.
• Ability to work confidentially with discretion.
• Ability to apply interpersonal skills using tact, patience, and courtesy.
• Flexibility to work various schedules and overtime when necessary.

Benefits

• Work from home!
• Paid training!
• Medical, Dental, Vision after 30 days of enrollment.
• 401 (k).
• Paid Time Off (PTO) accrual on your first day!
• Gym Membership Reimbursements.
• Career Growth Opportunities.
• Exciting, Fun and Supportive Virtual Work Environment.
• Coworkers Who Feel Like Family.