[Hiring] Repair Representative @Enterprise

Role Description

The Repair Representative is responsible for assisting customers with emergency needs in terms of tow, rental, glass, and physical damage repair coordination. The Repair Representative obtains, evaluates, analyzes, negotiates, and monitors tow, rental, and glass repairs and assists with coordination of body/mechanical repairs as needed.

This is a full-time work from home position that will allow you to work 100% from your home residence in the St. Louis Metropolitan area. Our department operates between the hours of Monday through Friday 7 am - 7 pm CST.

The pay range for this position is $17.69 - $19.14 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Responsibilities

• Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination.
• Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost-effective repairs.
• Ensure payment of vehicle repairs and parts invoices in a timely manner.
• Request and review tax and business certificates to ensure compliance with company requirements.
• Work closely with all Risk Management teams to achieve and maintain department expectations and goals.
• Assist Claims Support Coordinators as needed for call-backs and follow-ups.

Qualifications

• Must reside in the St. Louis Metropolitan area.
• Minimum of (1) one year or more of customer service experience.
• Minimum of (1) one year or more of administration experience.
• Intermediate knowledge of Microsoft Office applications (Word, Excel).
• Automotive repair experience preferred.
• Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have the ability to meet all work from home technical requirements.

Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.

Competency Based Qualifications

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Benefits

• Paid vacation and choice time days.
• Medical, dental, and vision insurance benefits.
• Dependent spending account and health savings account.
• Life and disability insurance.
• Fertility benefits.
• Employee Assistance Programs.
• Profit sharing.
• 401(k) employer match.
• Discounts and more!