[Hiring] Rental Control Specialist @Mercury Insurance Services, LLC

Role Description

If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

The primary job function is to investigate, evaluate, and adjust first and third-party rental claims. The Rental Control Specialist will manage a high volume of calls and make regular contact with customers, body shops, and vendors, using multiple platforms, collaborating cohesively with other team members to achieve department goals.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Qualifications

• Minimum: High School Diploma or GED.
• You may be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire.
• Preferred: Some college.
• Minimum: Must be knowledgeable in Microsoft Office Products.
• Preferred: At least 6 months of customer service-related experience.
• Minimum: Solid comprehension of basic principles and practices of Company policies and procedure upon completion of formal and informal rental training.
• Has a passion for serving customers in their time of need.
• Ability to build rapport, has emotional intelligence.
• Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with customers, claimants, and rental companies.
• Must be able to regularly exercise independent judgment which may have a moderate impact on the Company in areas of costs, consumer loyalty, and legal complications.
• Requires critical attention to detail for functions such as entering, verifying, comparing data and accuracy in work.
• Collaborates well with others. We are one team with a common goal.
• Has self-motivation and accountability while working remotely.
• Must have dedicated workspace that is free from distractions.
• Preferred: Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
• Takes ownership of any process they can improve.
• Assumes positive intent in all interactions.
• Strong organization and multitasking skills are needed to manage a high volume of files.
• Seeks growth within and beyond this role.

Requirements

• Coordinates replacement vehicle claims with body shops, branch team members, and material damage staff to mitigate exposure to the Company and Policyholders.
• Communicates with body shops to ensure timeliness of repairs. Verifies and validates repair delay reasoning.
• Resolves and processes rental payment and billing discrepancies between body shops and rental companies.
• Ensures that unnecessary fees/charges are not billed to renters.
• Professionally processes questions from internal and external parties regarding rental policies, guidelines, and assists claims staff in providing a reasonable rental rate for third party claimants. Responds to verbal requests and written correspondence in a timely and efficient manner.
• Initiates verbal contact and establishes expectations with Policyholders and claimants, explaining all rental benefits, guidelines, and procedures.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.