[Hiring] Remote Specialist @AIL

Role Description

We're seeking motivated Remote Insurance Specialists who are passionate about helping people, delivering exceptional customer service, and building long-term client relationships. In this fully remote role, you'll:

• Meet virtually with clients using Zoom and phone.
• Connect with qualified members who have requested information.
• Deliver exceptional customer service throughout the client experience.
• Explain life, accident, and supplemental health insurance benefits.
• Assess each client's needs and recommend personalized insurance solutions.
• Guide members through the enrollment process.
• Conduct policy reviews and assist with beneficiary updates and policy changes.
• Provide ongoing client support and claims assistance.
• Maintain accurate documentation while following company and state compliance requirements.
• Participate in weekly coaching, mentorship, and leadership development.

Qualifications

• Strong communicators with excellent people skills.
• Customer-focused with a passion for helping others.
• Self-motivated, dependable, and organized.
• Goal-oriented with strong problem-solving abilities.
• Comfortable working independently in a remote environment.
• Proficient with computers, Zoom, CRM systems, and virtual communication tools.
• Eligible to obtain any required state insurance license.
• Experience in insurance, customer service, client services, customer success, retail, hospitality, healthcare, banking, education, military, administration, call center, or sales is welcomed—but not required.

Requirements

• No prior insurance experience is required.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Residual Income Opportunities
• Leadership Development Programs
• Career Advancement
• OPEIU Local 277 Union Representation (where applicable)
• Top performers may qualify for leadership conferences, company-sponsored incentive trips, performance bonuses, recognition awards, and professional development opportunities.

Company Description

For more than 70 years, AO Globe Life has proudly protected working families by serving veterans, labor union members, credit union members, associations, and their loved ones. As part of the Globe Life family of companies, we are committed to integrity, mentorship, exceptional service, and developing future leaders.