[Hiring] Remote Service Technician @National Seating & Mobility

Role Description

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.
• General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.
• Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.
• Schedule field support technicians when diagnostics cannot be completely evaluated remotely.
• Assists in completing work orders which may involve but is not limited to the following:
  • Verification that all necessary client information is documented.
  • Entering equipment details and verifying eligibility for funding.
• Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.
• Completes follow up phone calls efficiently and professionally.
• Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.
• Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.
• Completes Remote Service Technician standard training curriculums.
• Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.

Qualifications

• Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices.
• Ability to work in a fast-paced environment and manage multiple priorities.

Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is regularly required to sit and use hands repetitively to operate standard office equipment.
• The employee is frequently required to reach with hands and arms.

Benefits

• Opportunity to build a meaningful career while leaving a lasting impact on the lives of those served.
• Diversity and array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.