[Hiring] Remote Customer Solutions Specialist @Lisa Russel

Role Description

As a Remote Family Benefits Consultant , you'll connect with individuals and families who have requested information about available benefits, help them understand their options, and provide professional support throughout the enrollment process.

• Conduct scheduled virtual appointments through Zoom and phone
• Connect with clients who have requested information about available benefits
• Learn about each family's needs, priorities, and coverage questions
• Explain supplemental life, accident, and health benefit options clearly
• Answer questions and provide professional, personalized guidance
• Assist clients with applications and enrollment documentation
• Review existing coverage and discuss available options when appropriate
• Provide ongoing customer service and follow-up support
• Maintain accurate digital records and client documentation

Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and relationship-building abilities
• Genuine interest in helping individuals and families
• Positive attitude and professional demeanor
• Self-motivation and personal accountability
• Strong organization and time-management skills
• Ability to listen and identify client needs
• Problem-solving and critical-thinking abilities
• Comfort working independently from home
• Confidence using Zoom and virtual communication technology
• Coachability and willingness to learn
• Professionalism, integrity, and strong follow-through

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain a state Life & Health Insurance License

Benefits

• 100% Remote Work
• Weekly Performance-Based Compensation
• Training & Mentorship
• Career Growth & Leadership Opportunities
• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Leadership development programs
• Professional conferences and events
• Performance recognition programs
• Company-sponsored incentive travel
• Virtual technology and business tools