[Hiring] Reimbursement Customer Advocate @Health Care Service Corporation

Role Description

This Position Is Responsible For:

• Answering Customer Calls.
• Researching Cases For Potential Third Party Involvement.
• Documenting Information On Appropriate Recovery System.
• Reviewing And Distributing Voicemail Messages And Correspondence To The Appropriate Area.
• Preparing Form Letters.
• Reviewing Claims For Payment Relating To An Accident.
• Spending Approximately 90% Of The Scheduled Time On The Phone According To Business Need.

Referral Preference Given To Applicants Able To Take And Meet Testing Criteria.

Qualifications

• High School Diploma or GED.
• 2 years Customer Service experience.
• Analytical skills and organizational skills.
• Decision making skills.
• Clear and concise verbal and written communication skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Requirements

• Referral preference given to applicants able to take and meet testing criteria.
• PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
• Ability to multi-task.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Company Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.