[Hiring] Regional Service Specialist @General Motors

Role Description

This position does not require the employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships on a recurring basis. The territory covers the Western Region/Market. The selected candidate must either currently reside in Phoenix, Arizona or within a 50-mile radius, or be willing to relocate to this area (within 50 miles).

The Regional Service Specialist serves as the primary liaison between Regional CCA leadership, brand subject matter experts, Service Operations, and internal work groups, acting as the key expert on service operations across the region. This role focuses heavily on emerging EV technologies and industry trends, dealer tools and equipment, technician training for both EV and ICE, and battery performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of experience guiding and improving dealership fixed operations.
• Proficient automotive technical knowledge and business acumen including service operations and customer experience.
• Proficient knowledge of dealership service and parts operations.
• Effective communication skills, public presentation/storytelling (both development and delivery of presentations).
• Ability to work autonomously through effective time management and prioritization.
• End-to-end process management and project management.
• Requires up to 50% travel.

Requirements

• Primary lead between Regional CCA leadership staff, Brand SMEs, CCA Service Operations and internal work groups.
• Serve as the SME for the Regional CCA Field Team on a variety of service operations matters including:
  • Emerging EV technologies (i.e. bi-directional charging) and industry trends.
  • Global dealer network with tools and equipment.
  • Technician training EV and ICE compliance (STS training improvement).
  • Battery State of Charge Performance.
• Monitor number of vehicles delivered with an open safety or non-compliance recall, recall completion and PDI debit reduction.
• Focus point for regional Thermal Runaway Propagation (TRP) alerts.
• Implement strategies to support GM and brand-specific programs related to servicing EVs (e.g. battery reman processes and logistics, CCS to NCS charger transition).
• Champion ad-hoc service operations projects as determined by leadership.
• Responsible for communication of regional performance on service operations metrics.
• Implement effective countermeasures to overcome regional headwinds impacting role KPIs.
• KPIs: NPS, field actions completed on the service lane, and growing our GM technician base.

Benefits

• The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• GM offers a variety of health and wellbeing benefit programs including:
  • Medical, dental, vision.
  • Health Savings Account, Flexible Spending Accounts.
  • Retirement savings plan.
  • Sickness and accident benefits.
  • Life insurance.
  • Paid vacation & holidays.
  • Tuition assistance programs.
  • Employee assistance program.
  • GM vehicle discounts and more.