[Hiring] Regional Collections Specialist @Trulite Glass & Aluminum Solutions

Role Description

You are an experienced Collections Specialist with a strong background in B2B accounts receivable and commercial collections. This role combines financial analysis with customer service, as you'll review credit, set appropriate credit lines, and work closely with customers to resolve outstanding balances. Success in this role means not only reducing risk and bad debt but also building trust and long-term relationships with our customers.

• Make at least 50 outbound calls a day.
• Assess credit risk and establish credit limits for new customers.
• Analyze customer financial statements.
• Use and interpret Experian and NACM credit reports.
• Conduct collection calls and customer visits to collect Accounts Receivables.
• Negotiate customer disputes to resolve and document root causes.
• Provide customer service and develop relationships with internal/external customers and branches.
• Maintain accurate credit and collection files, documenting collection efforts for each customer.
• Review collection reports to ascertain the status of collections and balances outstanding.
• Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures.
• Interact with Sales Team to research Customer Account issues.
• Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
• Other tasks as assigned.

Qualifications

• Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position.
• Minimum of 4 years of experience in a Customer Facing role.
• 1-3 years of experience working in a Call Center.
• Experience pulling and manipulating reports out of Experian.
• Associate degree required; bachelor's degree in accounting or finance preferred.
• Demonstrated proficiency in Math and Accounting skills.
• Demonstrated proficiency in Financial Analysis.
• Intermediate knowledge of Microsoft Word Products, particularly Word and Excel.
• Excellent written and oral communication skills; particularly in the case of persuasion and influence.
• Self-motivation and initiative; must be able to perform duties and responsibilities independently with minimal supervision.
• Strong attention to detail.
• Strong analytical and problem-solving skills.
• Excellent customer service and interpersonal skills.
• A "right-first-time" attitude.
• Strong organizational skills including the ability to successfully execute multiple projects.
• Strong personal and business ethics.

Benefits

• Immediate access to health, dental, vision, and life insurance benefits.
• Short/long-term disability coverage.
• Comprehensive wellness initiative including access to a progressive financial training program.
• 401k employer match is 100% vested after one year.
• Health Savings Account (HSA) with employer match for both employee and family coverage.
• Trulite bears most of the cost of your benefits.

Company Description

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.