[Hiring] Regional Care Coordinator @MTM Transit

Role Description

The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership.

The Regional Care Coordinator will be responsible for:

• Trip monitoring, trip recovery, templating, problem solving
• Updating customer notes
• Outbound calls to members/providers/facilities to confirm/correct/verify trip information
• Member education
• Ensuring successful trip outcomes

Location: This is a Work from Home position. Candidates located in Mississippi are strongly preferred.

Hours: Candidates must be able to work the following shift:

• Monday - Friday: 8:00am - 5:00pm (Saturday and Sunday off)
• Hours may slightly change based on business needs

Qualifications

• High school diploma or G.E.D. equivalent
• 9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management

Requirements

• Proficient computer skills including Microsoft Outlook, Word, and Excel
• High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
• Ability to multi-task and utilize customer service and systems
• Ability to maintain proper customer service etiquette and adherence to MTM procedures
• Ability to handle situations of an escalated nature using an analytical thought process
• Possess strong leadership and team building skills
• Exceptional communication skills
• Ability to maintain high level of confidentiality
• Ability to identify with customer needs and circumstances
• Be familiar and remain up to date with all programs/protocols and resource guides
• Ability to prioritize workload
• Ability to act with a sense of urgency

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Min: $16.00/hr

Max: $19.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Company Description

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.