[Hiring] Regional Benefits Coordinator @The Helper Bees

Role Description

As a Regional Benefits Coordinator, you will be responsible for facilitating and managing service fulfillment within your assigned region. You will also engage and support health plan members, long term care insurance policy holders, and direct to consumer customers to ensure benefit/service optimization and a superior customer experience.

Qualifications

• 2+ years of relevant experience in a contact center/customer service environment, program coordination, care coordination/navigation, or similar role
• Experience in Public/Community Health, or related field preferred
• Experience in the healthcare industry is a plus!

Requirements

• Establish a trusting relationship with health plan members, long term care insurance policy holders, and direct to consumer customers to assist with benefit/service understanding, resource optimization, coordination of services, and seamless communication with providers.
• Cultivate and sustain a professional rapport with The Helper Bees’ network of aging in place service providers to ensure implementation of best practices related to:
  • Platform utilization
  • Customer engagement
  • Referral management
  • Timely scheduling, completion, and invoicing of services
• Monitor referral activity within the assigned region to ensure timely assignment, acceptance, and service fulfillment through The Helper Bees’ network of aging in place service providers.
• Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging the associated provider and/or customer to determine root cause and facilitate a solution.
• Prioritize the timely fulfillment of all referrals within the assigned region to meet program requirements and ensure customer satisfaction.
• Self-manage scheduled follow-up engagements, as needed.
• High volume inbound and outbound telephonic coordination.
• As applicable, collaborate with Account Manager(s) on reporting requirements, escalations and grievances, as well as eligibility or referral-related issues.
• Collaborate with management to assess performance and redirect efforts as needed.
• Other duties as assigned/necessary.

Benefits

• This position offers the flexibility of remote work at approved locations within the United States.
• Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.
• Enjoy the convenience and comfort of working remotely while contributing to our team's success.

Company Description

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions
• Seek ways to create immediate impact
• Bee the teammate you want to work with
• Ask questions, answer questions
• Take the time to celebrate wins