[Hiring] Referral Specialist I @University of Utah Health

Role Description

This position carries out the day-to-day activities of a physician referral service, including:

• Referring incoming calls to appropriate physicians or clinics.
• Notifying physicians when their patient has been admitted to the hospital.
• Monitoring and updating multiple databases.
• This position is not responsible for providing patient care.

Responsibilities

Essential Functions:

• Facilitates access for patients, physicians, employees, and Outreach and Network Development to the system.
• Answers inbound calls and refers callers to a specific physician or clinic based on the caller's stated medical issue(s).
• Logs inbound calls and prepares quarterly reports that summarize referrals to specific physicians and clinics.
• Generates daily reports that identify patients who were admitted the prior day.
• Notifies the patient's physician (either internal or external to the organization) that their patient was admitted to the system and provides or helps gain access to pertinent medical information.
• Takes ownership of solving problems or issues of importance to patients, physicians, and support staff.
• Works to identify and notify patient physicians when little information is provided about the specific physician.
• Maintains and updates several databases with accurate physician contact and demographic information, such as specialty areas, credentials, gender, and language(s) spoken in order to expedite referral services.
• Assists other departments with collecting and entering doctor satisfaction surveys.
• Based on call, initiates the process of receiving the patient into the system by creating a referral shell to send to the appropriate outpatient clinic for request for medical care.

Qualifications

• Two (2) years of experience in health care, or the equivalency.
• Experience scheduling patient appointments and navigating patient electronic medical records.

Requirements

• Extensive knowledge of medical terminology and experience in a healthcare environment.
• Bilingual.
• Working experience in an outpatient clinic and/or in large complex medical center(s).
• Experience in a health care financial setting.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation:

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects.
• This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

• Listening
• Speaking