[Hiring] Referral Specialist @Medical Faculty Associates, Inc.

Role Description

Performs a wide range of access administrative duties to include:

• eReferral processing
• Patient appointment scheduling
• Verification of benefits
• Insurance authorizations and screening
• Communication with referral sources
• Other tasks assigned

Requires the ability to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and physicians. Must be patient-focused, with attention to detail, and empathetic to the patient’s needs.

Position requires knowledge of general medical terminology. Works directly with the clinical staff and acts as a liaison between the patients and medical providers. This position requires daily communication and collaboration with:

• Patients
• Nurses
• Providers
• Administrative Assistants
• Medical insurance companies

Communication and respect for the patient is essential to build rapport. Patient assessment skills are essential. This individual must be able to prioritize tasks and utilize time efficiently. Must be able to think critically and logically to facilitate appropriate scheduling of appointments.

Qualifications

• Minimum 2 years’ experience as a Referral Coordinator (preferred)
• Bachelor’s degree preferred or combination of education and experience
• Strong customer service focus
• Excellent verbal and written communication skills
• Strong problem-solving skills to identify and resolve scheduling issues
• Ability to effectively communicate providing verbal feedback in a professional manner
• Ability to follow and understand instructions, and react favorably in all work situations
• Demonstrate personal and professional integrity
• Strong interpersonal skills and mental adaptability in dealing with a variety of people
• Contribute to a positive work environment
• Demonstrate flexibility and partner with all team members to achieve goals
• Excellent organization skills and ability to manage multiple tasks effectively

Requirements

• 1-2 years of college or an equivalent combination of training and experience
• 3 years of secretarial experience, including at least six months of business administration experience
• Excellent word processing skills
• 2 years in an administrative professional role
• Experience in multiple project-based work
• Experience supporting faculty and/or clinicians within academic medicine is a plus

Physical Requirements

• Walk, bend, twist, and reach above the shoulder frequently in an office setting
• Occasionally lift, carry, push, or pull up to 20 lbs. as part of the role
• Regularly exposed to healthcare settings that may require personal protective equipment
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment

Company Description

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing.

In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.