[Hiring] Redemption Specialist @Credit Acceptance
Redemption Specialist @Credit Acceptance
Customer Service
Salary usd 20 per hour
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2d ago

[Hiring] Redemption Specialist @Credit Acceptance

2d ago - Credit Acceptance is hiring a remote Redemption Specialist. ๐Ÿ’ธ Salary: usd 20 per hour ๐Ÿ“Location: USA

Role Description

This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

  • Professionally and respectfully persuade customers to pay in an effort to redeem the repossessed vehicle or reinstate the contract.
  • Analyze the customerโ€™s payment history and the circumstances of the repossession, and then make redemption payment arrangements within the guidelines of the department policy.
  • Have phone and written contact with customers, repossession contractors, and auction vendors.
  • Support additional customer service requests.

Outcomes & Activities

  • Redeem Vehicles: Using our call model, you will persuade customers to pay to redeem the repossessed vehicles. We will measure you on the number of accounts redeemed.
  • Handle Phone Calls: Spend up to 85% of your time handling customer phone calls.
  • Provide Support: Support customer requests, including processing one-time payment requests over the phone.
  • Receive and Act Upon Feedback: Be open to ongoing coaching and feedback aimed at improving performance.
  • Remain compliant with our policies, processes, and legal requirements.
  • Perform all other duties as assigned.
  • Adhere to attendance as outlined in the department attendance policy.

Qualifications

  • High school diploma or GED.

Requirements

  • High speed internet connection with a minimum of 15mbps download speed.

Preferred

  • Previous customer service, sales and/or collection experience.
  • Previous experience working in a call center environment.
  • Experience in the finance or automotive industry.
  • Experience in any position where you had to demonstrate persuasive skills and negotiation skills.
  • Previous experience with working on a dialer.

Knowledge and Skills

  • Communication: Tone of voice; ask open-ended, probing questions; professional; confident.
  • Ownership: Own performance, receptive to feedback; applies feedback to improve, active participant in training & coaching sessions.
  • Listening: Active listening; understand customer's situation; recognize issues that prevent payment.
  • Logic: Understand account history; critical thinking, problem solving, ability to reason.
  • Encourage: Good negotiator; ability to persuade customer to pay; assertive; create urgency with customer.
  • Control the Call: Set expectations; create accountability and resolution; maintain focus; call efficiency.
  • Trust Building: Create and build trust; empathy; positive approach to creating resolution; collaborative approach.

Training & Schedule Requirements

  • Training: Monday through Friday; 8:00 am - 5:00 pm.
  • Virtual Training will be conducted beginning June 15, 2026.
  • Schedule: Monday through Friday 12:00 pm-9:00 pm EDT.
  • Once a month on a Saturday 8:00 am-12:00 pm EDT (team members will flex 4 hours at either the beginning or end of their shift one day of the week when Saturday is worked).

Targeted Compensation

  • $20.00/hour plus uncapped monthly bonus potential.

Benefits

  • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many nonstandard benefits that make us a Great Place to Work.

Our Company Values

  • Positive by maintaining resiliency and focusing on solutions.
  • Respectful by collaborating and actively listening.
  • Insightful by cultivating innovation, accumulating business and role-specific knowledge, demonstrating self-awareness and making quality decisions.
  • Direct by effectively communicating and conveying courage.
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting.

Expectations

  • Remain compliant with our policies, processes, and legal guidelines.
  • All other duties as assigned.
  • Attendance as required by department.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Redemption Specialist @Credit Acceptance
Customer Service
Salary usd 20 per hour
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
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Offer Accepted โœ“
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