[Hiring] Recovery Associate @Mindr

Role Description

As a Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance.

• Answer inbound calls and text messages assisting customers to remain in compliance
• Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
• Follow up on all promise to pays, payment plans and settlements in a timely manner
• Plan, organize and prioritize daily work to meet deadlines
• Adhere to department guidelines and goals to ensure KPIs are met
• Special Projects and all other duties as directed by management

Qualifications

• Fluency in English with excellent verbal and written communication skills
• 2+ years experience in a Customer Service, Collections or Sales role strongly preferred
• Associate Degree or equivalent work experience
• Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action
• Strong listening skills to understand the needs of the customers and find a way to achieve account resolution
• Ability to multitask effectively in a fast-paced, call center environment
• Highly motivated to meet department goals
• Ability to maintain confidentiality and handle sensitive information with discretion

Benefits

• Shift: 10:30 AM - 7 PM CST
• Hourly rate of $18.00
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2023 Top Workplace Award locally and nationally – and 2024 Best Place for Working Parents Award
• Growth Oriented - 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:
• Dental Insurance
• Health Insurance
• Vision Insurance
• 401(k)
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training online via Litmos
• And more

Company Description

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe.