[Hiring] Recovery Agent/ Collections Support 2 @WEX

Role Description

Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. Manages & deescalates conflict when speaking to a customer.

• Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution.
• Manages delinquencies from rolling to the next level.
• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
• Demonstrates the ability to apply consistency in work processes.
• Proficient use of multiple systems.
• Executes & exhausts all skip tracing resources to reach a decision maker.
• Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.
• Appropriate documentation of accounts and follow-up.
• Self-motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment.
• Competitive, persistent & assertive.
• Engages in peer collaboration as it relates to sharing/implementing collection best practices.
• Ability to work with minimal supervision.
• Participates in special projects and performs additional duties as required.

Qualifications

• Bilingual-French/Spanish
• Must pass a successful background investigation
• High School Diploma with 1-2 years of experience in a related field
• At least one year of transportation industry customer support experience.
• Basic accounting and Skip Tracing knowledge
• Analytical skills
• Sound decision making/judgment
• Ability to maintain confidentiality of customer and company information
• Organized/Time Management ability
• Ability to be productive while maintaining quality
• Results-Oriented
• Self-motivated
• Effective oral and written communication skills
• Working knowledge of Google Sheets

Requirements

• Working knowledge of FDCPA and any other applicable Federal laws
• Basic accounting knowledge
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Proficient computer skills including Office and/or Google suite products.
• Familiarity with AI and an eagerness to learn more.

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Comprehensive and market competitive benefits designed to support personal and professional well-being

Pay Range

$18.30 - $20.60