[Hiring] Receptionist & Patient Scheduler @Centered Mind Counseling Services, PLLC

Role Description

Centered Mind Counseling Services is looking for a friendly, caring, and organized phone receptionist and appointment scheduler who genuinely loves helping people. As the first point of contact for our practice, you set the tone for every client's experience with us.

This is a fully remote, work-from-home, full-time position open to candidates anywhere in the United States. Our administrative hours are Monday through Friday, 8:00 AM to 5:00 PM Pacific Time, and you'll need to be available to work this schedule from a quiet, HIPAA-compliant home office.

Compensation: $37,440 to $41,600 per year ($18.00 to $20.00 per hour), depending on experience, with clear opportunities for growth as you take on more responsibility within our team.

Qualifications

• At least 1 year of professional phone scheduling, medical receptionist, or patient care coordinator experience in a relevant setting.
• Comfortable handling a high volume of calls on a multi-line phone system.
• Organized, detail-oriented, and accurate with strong time management skills.
• Familiarity with Google Workspace (Gmail, Google Drive, Google Calendar) and willingness to learn new EHR and scheduling systems.
• Integrity, professionalism, and genuine compassion for people navigating emotional challenges.
• Desire for a role with growth potential.

Requirements

• Respond to a high volume of incoming calls, emails, and texts, and schedule appointments for our providers.
• Handle new patient intake — schedule initial appointments and send out new patient paperwork through our portal.
• Maintain accurate scheduling, calendar management, and data entry in our practice systems.
• Build and maintain warm, professional relationships with clients, providers, and team members.
• Coordinate regularly between our scheduling, billing, and clinical teams to ensure clients have a seamless experience.
• Maintain HIPAA compliance and client confidentiality in all communications.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% employer match.
• Employer-paid life insurance.
• Paid time off.
• A supportive, growth-oriented work environment.

Company Description

Centered Mind Counseling Services is a dedicated group of counselors, psychologists, and medication management providers offering quality, compassionate mental health and behavioral health care in our community.