[Hiring] Receptionist @PJI Law

Role Description

Be the Voice That Makes a Difference. As a Receptionist at PJI Law, you'll play a vital role in creating an exceptional first impression for every person who contacts our firm. You'll ensure all incoming communications are handled promptly, professionally, and consistently while supporting the Intake Team and helping keep our daily operations running smoothly.

• Answering incoming calls within 5 seconds, promptly and professionally, while following established call scripts and workflows.
• Providing a warm, empathetic, and professional experience for every caller.
• Managing SMS and email communications using approved templates and responding within established service standards.
• Accurately documenting every client interaction, call, and disposition in our CRM.
• Creating and managing new leads in our CRM when Intake Specialists are unavailable.
• Referring prospective clients to appropriate resources when our firm is unable to assist, following established referral procedures.
• Supporting the Intake Team with scheduling, reminders, conflict checks, client agreements, and data entry as needed.
• Maintaining accurate records and ensuring information is entered correctly into our systems.
• Assisting with process documentation and administrative projects.
• Performing general administrative and office support duties during quieter periods.
• Collaborating with team members to ensure every caller receives an outstanding client experience.

Qualifications

• Can remain focused while working independently from home.
• Has outstanding customer service and communication skills.
• Enjoys helping people and answering questions.
• Has a calm and professional demeanor.
• Has excellent phone etiquette.
• Is fluent in spoken and written US English.
• Has exceptional grammar, spelling, and attention to detail.
• Learns new technology quickly.
• Thrives in a structured, fast-paced environment.
• Can multitask without sacrificing quality.
• Takes ownership of their work.
• Has a growth mindset and welcomes feedback.
• Can complete the workday without checking personal social media.

Requirements

• Computer with Windows 11 or newer.
• 16 GB RAM minimum.
• 500 GB SSD or larger.
• Intel Core i5 10th Generation processor (or equivalent) minimum.
• External mouse.
• Webcam.
• Quality headset with microphone.
• UPS or inverter for uninterrupted power.
• Fiber (or equivalent) internet connection with minimum 100 Mbps, uncapped service, and Ethernet connection (Wi-Fi is not acceptable).

Benefits

• $800 USD monthly salary.
• Bonus opportunities.
• 8 Paid Holidays.
• Paid Time Off (PTO).
• Comprehensive training.
• Ongoing professional development.
• Career growth opportunities.
• Supportive international team.
• Fully remote work.
• Fun team events.
• Team-oriented culture and positive work environment.