[Hiring] Receptionist @BEACON BEHAVIORAL SUPPORT SERVICES

Role Description

Cognizant Behavioral Health is looking for a remote receptionist at our healthcare facility who also serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and professional environment. This role is essential in managing a remote workflow by ensuring front desk operations, including:

• Greeting clients
• Handling multi-line phone systems
• Coordinating appointment schedules efficiently

Our receptionist supports the smooth functioning of the physician's office by performing general administrative duties such as:

• Managing patient records
• Processing paperwork

By maintaining excellent phone etiquette and customer service standards, our receptionist helps facilitate clear communication between patients and medical staff, contributing to overall patient satisfaction and office productivity. Ultimately, this position plays a key role in supporting healthcare delivery by ensuring that administrative tasks are handled promptly and accurately, allowing medical professionals to focus on patient care.

Qualifications

• High school diploma or equivalent
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare or physician office setting
• Proficiency in managing multi-line phone systems and demonstrating excellent phone etiquette
• Basic computer skills including familiarity with office software and electronic health record (EHR) systems
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment

Requirements

• Experience working in a healthcare or social assistance environment (preferred)
• Knowledge of medical terminology and healthcare office procedures (preferred)
• Certification in medical office administration or related field (preferred)
• Familiarity with HIPAA regulations and patient confidentiality standards (preferred)
• Ability to operate office equipment such as copy machines and fax machines efficiently (preferred)

Responsibilities

• Virtually greet and welcome patients and visitors in a courteous and professional manner
• Answer and manage multiple phone lines, directing calls appropriately and providing information as needed
• Schedule, confirm, and reschedule patient appointments using the office’s scheduling system
• Perform general administrative tasks including filing, copying, faxing, and maintaining patient records
• Assist with patient check-in and check-out processes, ensuring all necessary documentation is completed
• Maintain a clean and organized reception area to create a positive first impression
• Coordinate communication between patients, physicians, and other healthcare staff to facilitate smooth office operations
• Handle confidential information with discretion and comply with healthcare privacy regulations

Skills

• Managing multiple phone lines and demonstrating phone etiquette
• Customer service skills for greeting clients warmly and addressing their needs promptly
• General administrative skills, including operating copy machines and handling receptionist duties
• Knowledge of physician office procedures
• Familiarity with medical terminology and healthcare regulations (preferred)

Beacon is an equal employer opportunity.