[Hiring] Real Estate Customer Solutions Analyst @SoftPro

Role Description

SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate Customer Solutions team. This position can be located in our Raleigh, NC office or as a remote employee. East Coast and Central candidate hours: 8:30am – 5:30pm local time. West Coast and Mountain candidate hours: 10am – 7pm PT and 6am – 3pm PT (every other month).

In this position, you will resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities. Additionally, you will:

• Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process.
• Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software.
• Provide a high level of customer service to each customer he/she works with at all times.
• Handle several priorities and manage knowledge of multiple products and their features.
• Perform additional duties as assigned.

Qualifications

• Experience with the Real Estate Closing and Title Insurance procedures.
• Experience with West Coast Escrow & Closing process is a plus.
• Great attitude and feel comfortable working in a high-paced team environment.
• Strong problem solving/troubleshooting skills.
• Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.
• Excellent communication, organization, and interpersonal skills.
• Strong problem solving, troubleshooting, analysis, and testing skills.
• Familiar/comfortable with working in the Microsoft Windows operating system and applications.
• Proficient in typing and math.
• 2 years of previous Customer Service experience.
• Prior experience with SoftPro is a plus!

Benefits

• Comprehensive Benefits: Medical, dental, vision, disability, and more.
• Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan.
• Generous Paid Time Off: vacation, holidays, and parental leave.
• Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ.
• Award-Winning Culture: National recognition for outstanding customer service and innovative products.

Company Description

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.