[Hiring] Real Estate Coordinator @Anywhere

Role Description

The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer’s needs and conduct regular follow-up with customers to ensure agent satisfaction. The ideal candidate will be based in the Eastern or Central Time Zone.

As part of our hiring process, all applicants will complete a HireVue assessment. This helps us learn more about your experience and is part of the consideration process for this role.

Major Duties and Responsibilities

• Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process.
• Conduct preliminary real estate needs assessment.
• Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect.
• Obtain consent to refer customer to Anywhere Real Estate affiliated companies.
• Ensure product referral placement is in compliance with client policy.
• Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent.
• Serve as a resource for the Cartus consultant and customer for agent/brokerage issues.

Critical Dimensions

• Excellent verbal and written communication skills a must.
• Strong computer proficiency a must.
• Ability to navigate multiple systems with ease a must.
• Multi-tasking a must.
• Instant rapport building skills required.
• Interpersonal/influencing skills.
• Ability to overcome objections.
• Ability to prioritize workload.
• Attention to detail.
• Strong data integrity.
• Strong planning and organizing skills.
• Must be internally motivated and a self-starter.
• Teamwork.

Qualifications

• Minimum 3 years customer service; (retail, financial services, or call center).
• High school diploma required; some college preferred.
• Real estate knowledge preferred (home purchase, sale, or mortgage).
• Strong interpersonal, verbal, and written communication skills.
• Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred.
• Strong attention to detail.
• Planning and organization skills; ability to multi-task in a fast-paced environment.
• Ability to relate to a customer in a professional and courteous manner.
• Regular and consistent attendance/punctuality.
• Embraces diversity and inclusion.

Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D.
• 401(k) savings plan with company match.
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time.
• Paid Family & Paternity Leave.
• Life Insurance.
• Business Travel Accident Insurance.
• All employees receive access to LinkedIn Learning.
• Employee Referral Program.
• Adoption Assistance Program.
• Employee Assistance Program.
• Health and Wellness Program and Incentives.
• Employee Discounts.
• Employee Resource Groups.