[Hiring] Readmissions Counselor - Specialist @Western Governors University

Role Description

The Admissions team works closely with students via phone and email who have secured a start date, and who require payment method and program specific requirement assistance. To do this, the Admissions Specialist works closely with Enrollment Specialists, Financial Services, Faculty, Office of Admissions, and Transcript Evaluators. They ensure that all program, transcript, and financial and other requirements have been met before cleared decision on all clearing students in preparation for enrolling them into WGU.

What You'll Do:

• Process and review student applications and records for accuracy, completeness, and quality control.
• Partner with the Enrollment team to help students successfully clear admissions requirements.
• Provide clear guidance to students regarding the admissions process, next steps, and Orientation readiness.
• Identify and communicate system errors, data issues, and process gaps to leadership.
• Collaborate cross-functionally to support a positive and consistent student experience.
• Track progress against established metrics and performance benchmarks.
• Work independently on moderately complex tasks while adapting quickly to new processes and priorities.

Qualifications

• Strong written communication and verbal language skills with demonstrated human relation skills.
• Understands interdepartmental relationships.
• Provides excellent customer service and a friendly tone to students and colleagues.
• Work professionally with other departments.
• Emulates a culture of caring and inclusion in the team & between departments.
• Basic mathematical skills.
• Strong critical thinking and reasoning ability.
• Desire to work in a team environment.
• Computer confidence with MS apps and CRMs.
• Proactive leadership style.
• Attention to detail in all aspects of role.

Requirements

What You'll Bring (Minimum Qualifications):

• High School diploma or equivalent.
• Requires basic knowledge of standards and processes within a narrow scope of work.
• Requires a minimum of 3 years of experience.
• May require vocational or technical education in addition to prior work experience.

Bonus Points for (Preferred Qualifications):

• Bachelor’s Degree.

Benefits

• Eligible for bonuses.
• Medical, dental, vision, telehealth, and mental healthcare.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverages.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off for rest and relaxation with no need for accrual.
• Flexible paid sick time with no need for accrual.
• 11 paid holidays and other paid leaves, including up to 12 weeks of parental leave.

Company Description

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.