[Hiring] RCS Product Support Specialist @iHeartMedia

Role Description

Looking for a new challenge? Love solving issues? Join us as a Product Support Specialist and be the primary point of contact with clients. You'll be handling phone calls and emails from customers in the United States and other countries 24x7. You'll provide timely and accurate answers on a wide range of topics. Examples include:

• Software clock building
• Configuring audio devices
• Network infrastructure
• Reviewing a SQL Server database

This is a remote position.

What You'll Do:

• Document interactions with customers; provide answers by identifying problems; research and guide customers through corrective steps.
• Troubleshoot problems in software, hardware, networks, and systems.
• Write up technical documentation that can be used to repair software defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Keep your skills up to date by participating in educational opportunities and maintaining personal networks.
• Handle phone calls, emails, and social interactions from customers in the United States and other countries.
• Work with other departments within RCS teams to further extend our product capabilities.
• Have fun!

Qualifications

• Background in Radio automation software.
• Excellent customer service skills and a team focus.
• Attention to detail and ability to multitask in a fast-paced environment.
• Fundamentally sound knowledge of networking technologies, Microsoft Windows, and broadcast systems.
• Experience working in a Radio, IT, or Engineering environment.
• Knowledge of broadcast software such as GSelector, Zetta, or NexGen is highly desirable.
• Prior Customer Service experience.
• Ability to prioritize effectively.
• Well-developed troubleshooting and investigative skills.
• Bilingual English/Spanish abilities are a plus.
• Can-do attitude.

Requirements

• Experience in Radio or TV environments.
• Availability for alternate schedules as required.

Benefits

• Employer sponsored medical, dental, and vision with a variety of coverage options.
• Company provided and supplemental life insurance.
• Paid vacation and sick time.
• Paid company holidays.
• A Spirit day to encourage volunteering in the community.
• A 401K plan.
• Employee Assistance Program (EAP) at no cost.
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance, and more!