[Hiring] RBP Concierge @Personify Health

Role Description

The RBP Member Services Rep will be responsible for engaging members who need escalated assistance with their RBP plan. This role will require the concierge to collaborate with internal teams including claims processing, clinical and member services as well as external RBP vendors and brokers to ensure a seamless member experience.

• Provide exceptional support to RBP members, employer groups, and vendors.
• Work with internal and external teams to resolve member issues.
• Make outgoing calls to hospitals and physicians to resolve barriers to care.
• Take incoming calls and referrals to assist members as required.
• Review claim payments and benefit application to explain to both members and providers.

Qualifications

• High School Diploma
• Previous Self-funded and RBP experience.
• Experience handling member inquiries and support in a call center environment.
• Must be familiar with RBP pricing models and vendors.
• Must have a solid understanding of claim processing and benefit application.
• Ability to work in a fast-paced environment and consistently meet deadlines.
• Must be able to maintain a positive attitude.
• Must be computer literate and knowledgeable in Windows and Microsoft Office environments, including Word, Outlook, and Excel. Knowledge of insurance database system a plus.

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Paid Time Off—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health