[Hiring] Radiology Scheduler @Carenet Health

Role Description

The Radiology Scheduler provides compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities. This Work from Home role serves as a primary point of contact for patient imaging needs within a high-volume contact center environment, requiring:

• Efficiency
• Strong critical thinking
• Attention to detail

The role involves managing complex, high-touch interactions and adhering to healthcare protocols. Key responsibilities include:

• Handling complex patient interactions requiring independent reasoning, prioritization, and problem solving.
• Scheduling, confirming, canceling, and rescheduling radiology appointments across multiple modalities, including but not limited to:
  • Mammography / Breast Imaging
  • MRI
  • CT
  • Ultrasound
  • DEXA
  • Fluoroscopy
  • Other related imaging services
• Accurately documenting all patient interactions, updates, and outcomes in designated CRM and scheduling systems.
• Serving as a knowledge resource for patients by addressing questions related to imaging procedures, preparation instructions, provider orders, and general radiology information.
• Demonstrating professionalism, empathy, and accuracy in all interactions, including those involving sensitive medical or insurance information.
• Confirming and documenting insurance information according to established guidelines and client protocols.
• Reviewing and validating imaging orders and recommendations; coordinating with providers and clinical partners as needed.
• Making outbound calls to schedule, follow up, or resolve imaging appointment needs.
• Complying with HIPAA, confidentiality requirements, call center metrics, and organizational policies at all times.
• Participating in regular coaching, quality reviews, and performance improvement activities.
• Remaining flexible to support varying clients, departments, or workflows based on business needs.
• Performing additional duties as assigned.

Qualifications

• High School diploma or GED required.
• Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required.
• Understanding of and compliance with contact center performance metrics (e.g., adherence, quality, attendance, service levels).
• Ability to type at least 35–40 words per minute.
• Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel.
• Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and client specific tools.
• Strong problem solving, multitasking, organizational, and communication skills.
• Working knowledge of medical terminology and healthcare processes is preferred.
• Ability to accept and implement feedback and adapt to change.
• Flexibility to work assigned schedules, including evenings, weekends, or holidays as required.

Benefits

• Compensation of $16.00 per hour.
• Comprehensive benefits package including:
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (PTO) and holidays
  • Flexible spending accounts (FSAs)
  • Employee wellness programs
  • Career development opportunities

Company Description

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

At Carenet, we foster collaboration, creativity, and innovation. Our promises to our team members include empowering growth through trust, opportunity, and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. Did we mention this was a remote, work from home position?