[Hiring] QVC Customer Service Specialist @QVC

Role Description

Our Customer Service Specialist supports QVC, and helps answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

This role is remote; job seekers must reside in North Carolina to be considered. You will work from home.

What You'll Do

• $15.00 per hour plus applicable shift differential
• Busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands
• Report to an assigned Customer Service Supervisor

Qualifications

• Provide a distraction-free work from home environment
• 12 months or more of customer service experience
• Learn and work in a virtual environment
• Communicate with a variety of styles
• Navigate multiple systems and screens
• Follow QVC computer system requirements
• Troubleshoot own technical problems (partner with IT when needed)
• Available to work weekends, holidays, and additional hours

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits