[Hiring] Qualifying Specialist @Grand Canyon University

Role Description

Orbis is currently seeking a talented, energetic Qualifying Specialist for our enrollment division. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. The primary role of the Qualifying Specialist is to qualify prospects who have inquired about a University Partner or expressed interest in getting a college degree. The Qualifying Specialist is responsible for:

• Responding immediately to call ins and chats, engaging the prospective student in a discussion about a college degree.
• Using effective questioning and listening to transfer motivated prospective students to a team member responsible for beginning the enrollment process.

Full-Time position (Mon-Fri 40 hours/week), Remote work, ideally looking for someone who can work EST hours. Starting Salary: $35,000 a year (non-exempt, hourly position).

What you will do:

• Answer inquiries from prospects via telephone and chat in a timely manner, informing them about the University and its programs.
• Represent GCE as a skilled communicator, familiar with higher education, ensuring prospective students receive the information needed to begin their evaluation of the University Partner and its programs.
• Share knowledge of university processes and procedures to gauge interest.
• Stay up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management.
• Determine if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing, and considering the needs of the prospect.
• Appropriately direct prospects to a program that will meet their needs.
• Accurately share university expectations to ensure the long-term success of enrolled students.
• Serve as a member of a graduation team, which includes academic counseling and admissions representatives.
• Communicate and strategize with graduation teammates to ensure student needs are met and addressed in a timely manner.
• Achieve daily, weekly, and monthly goals, as defined by supervisor and department objectives.
• Perform other duties as assigned.

Qualifications

• A passion for assisting others in realizing their goals through higher education.
• High level of integrity and commitment to compliance with regulatory rules.
• Enjoys a fast-paced, dynamic work environment.
• Excellent interpersonal and communication skills.
• Strong computer skills with the ability to toggle between multiple software programs.
• Associate's degree preferred.

Benefits

• A career where your work makes a difference in students’ lives.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment.
• ...and more!