[Hiring] Pt Acct Call Center Rep-2 @OhioHealth

Role Description

This position's purpose is to make contact with patients/guarantors/insurance through inbound and outbound calls to answer any questions/concerns in order to exhaust/resolve all internal efforts to collect on self-pay and insurance residual accounts.

• Receive inbound and make outbound calls to patients/guarantors on account balances.
• Advise of remaining account balances and answer any questions.
• Identify concerns/objections and determine the best course of action.
• Negotiate for payment in full or maximum payment arrangements according to policy.
• Screen patients/guarantors for insurance, billing, or financial aid opportunities.
• Inbound calls received from ACD based on the first available representative.
• Outbound telephone calls may be completed from predictive dialer or manual call.
• Respond to patients/guarantors requests and thank them for using OhioHealth services.
• Update patient demographic data and establish rapport with patients/guarantors.
• Accurately document account, make adjustments or referrals as appropriate.
• Make recommendations for manual charge off based on defined criteria.
• Maintain quality and productivity requirements.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality, and efficiency in performing job duties.

Qualifications

• High School or GED (Required)
• Familiarity with computer systems.
• Data entry skills.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to quickly build rapport with patients.
• Proven organizational skills.
• Familiarity with Fair Debt Collections Practices.
• Minimum two years customer service or collections experience.
• Six months experience in a call center environment.

Requirements

• Work Shift: Day
• Scheduled Weekly Hours: 40
• Department: Patient Contact Center

Benefits

• Join us if your passion is to work in a caring environment.
• Join us if you believe that learning is a life-long process.
• Join us if you strive for excellence and want to be among the best in the healthcare industry.

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

Remote Work Disclaimer

Positions marked as remote are only eligible for work from Ohio.