[Hiring] Provider Success Liaison II @Availity

Role Description

We’re looking for a motivated and customer-focused Provider Success Liaison II to join our team. In this role, you’ll work closely with healthcare providers and internal partners to drive engagement, support product adoption, and contribute to successful client outcomes.

You’ll combine data analysis, relationship management, and problem-solving to help providers maximize the value of our solutions—while gaining deeper exposure to healthcare workflows and revenue cycle concepts.

What You’ll Do

• Partner with internal teams to support provider engagement initiatives aligned to client goals and key performance indicators (KPIs)
• Analyze and pull reports to monitor performance, identify trends, and uncover opportunities to improve provider engagement
• Maintain dashboards and trackers to support visibility into program progress and outcomes
• Gather, document, and share provider feedback to help inform product and process improvements
• Support provider communications, training sessions, and product adoption efforts using established materials and tools
• Assist with user engagement efforts, including product pilots and targeted outreach initiatives
• Build strong relationships with internal stakeholders and external provider contacts
• Stay current on healthcare industry trends, provider workflows, and revenue cycle concepts
• Contribute to special projects and strategic initiatives as business needs evolve

Note: This role may require up to 50% of time spent on phone-based engagement.

Qualifications

• Associate’s degree or equivalent experience
• 3+ years of experience in customer service, healthcare, or healthcare technology
• Foundational understanding of healthcare or provider workflows (or strong interest in learning)
• Prior experience working with Providers, account management, or client support
• Familiarity with:
  • Electronic Data Interchange (EDI) transactions
  • Health insurance or payer operations
  • Medical practice management
  • Experience delivering training or facilitating user sessions
  • Background in a healthcare technology environment

Requirements

• Strong customer service mindset with a passion for helping clients succeed
• Excellent communication skills (written and verbal)
• Highly organized with the ability to manage multiple priorities and deadlines
• Analytical mindset with the ability to interpret data and identify actionable insights
• Collaborative approach with the ability to work across teams and functions
• Self-starter who can work independently with minimal supervision
• Comfortable adapting to new tools, technologies, and evolving processes
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Benefits

• Competitive salary and bonus structure
• Generous HSA company contribution
• Healthcare, vision, dental benefits
• 401k match program available from day one
• Unlimited PTO for salaried associates + 9 paid holidays
• Hourly associates start at 19 days of PTO
• Reimbursement up to $250/year for wellness activities
• Education reimbursement available
• Paid Parental Leave for both birth and adoptive parents
• Opportunities to engage in community service and volunteer work