[Hiring] Provider Success Associate @Tava Health

Role Description

The Provider Success Associate (PSA) is the front line of Tava Health's mission to keep great mental health providers thriving on our platform for the long term. This role owns a defined segment of Provider Success focused on providers who have been on Tava for 12+ months.

• Retain providers by keeping them engaged and helping them grow their practice.
• Proactively check in, support providers through changes in their practice, and catch early signs of disengagement.
• Receive regular coaching and guidance while learning Tava's provider success playbook.
• Evaluated on clear, measurable activity and outcome goals from day one.

What You'll Do

• Provider Outreach & Relationship Management:
  • Conduct proactive, high-quality outreach to a book of providers via email, phone, and video meetings.
  • Maintain a consistent cadence of contact with providers.
  • Log every touchpoint, note, and outcome in HubSpot.
• Availability & Utilization:
  • Run monthly availability reviews with providers.
  • Identify providers whose availability or session volume is trending down and re-engage them.
  • Support providers as they grow their practices.
• Feature Enablement & Platform Adoption:
  • Lead feature-enablement sessions that make providers' day-to-day easier.
  • Answer or route provider questions on credentialing, insurance, and billing.
  • Educate providers on Tava resources and marketing support.
• Cross-Functional Collaboration:
  • Report bugs and provider-reported issues to internal Slack channels.
  • Participate in team meetings, trainings, and 1:1s.
  • Contribute to and help refine the team's playbooks and documentation.

What Success Looks Like

• Meeting 100% of your goal on a rolling 365-day basis.
• Maintaining 90%+ provider retention on rolling 90- and 180-day windows.
• Hitting monthly activity goals for provider touchpoints and feature-enablement sessions.
• Reporting issues promptly and participating actively in team development.

Qualifications

• Excellent written and verbal communication skills.
• Comfort with CRM tools (HubSpot) and collaboration tools (Slack, Notion).
• Proactive, detail-oriented approach.
• Interest in healthcare, mental health, or provider-facing/customer-success work is a plus.
• Curiosity and coachability.
• Flexibility in changing goals and methods.
• Ownership of assigned providers' success.
• Drive for results and orientation toward accomplishing goals.

Benefits

• Competitive salary and stock options.
• Fully-covered medical and dental premiums for you and your family.
• Free, generous Tava mental health benefit.
• Monthly HSA contributions for qualifying enrolled employees.
• Generous PTO and paid holidays.
• Paid parental leave.
• 401(k) retirement plan.
• Weekly company-paid lunch via DoorDash and a personal DashPass subscription.
• Opportunity to make a meaningful impact at a high-growth, mission-driven company.