[Hiring] PROvider Specialist @Lowe's Companies, Inc.

Role Description

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

The PROvider Specialist is primarily responsible for completing specific activities in support of a defined Provider Management model. This includes:

• Conducting business and other performance-related business discussions with Independent Service Providers.
• Compiling data to organize packets for business reviews.
• Reviewing documentation submitted by Service Providers.
• Sending out business review invitations and required documents to Providers and Lowe's stakeholders.
• Capturing feedback/actions from business reviews.
• Recapping, tracking, and following up on required action plans.

The PROvider Specialist will need to have foundational knowledge of:

• Power BI
• SPM
• IMS
• Performance reporting
• Phone and computer systems
• Contents of the Lowe's Services Agreement (LSA)

To be successful, the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.

What You Will Do

• Work within the system-based work queue to identify activities ready for review.
• Prepare for business reviews ahead of scheduled dates for reviewing performance reporting.
• Compile and review materials needed to prepare for PROvider business reviews.
• Communicate with Independent Service Providers ahead of scheduled business reviews.
• Organize and send out invitations and the required documents to PROviders and Stakeholders.
• Capture feedback, takeaways, and other important notes during business reviews to recap for stakeholders.
• Track and follow up on activities requiring actions.
• Draw from experience supporting the program to offer ways to improve the Provider experience.
• Be friendly and professional in engaging PROviders.
• Keep all reporting, packets, and files organized and accessible.
• Lead business reviews by discussing Provider performance metrics, feedback, and other relevant business topics.
• Execute daily and weekly assigned job duties.

Qualifications

• High school diploma or GED, General Education, or equivalent years of experience in lieu of education requirement, if applicable.
• Up to 1 Year Experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Skills/Education

• Other Associates or a Bachelor's Degree in a related field.
• Experience in the remodeling or construction industry, Lowe’s store experience.
• Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel, and MS Outlook.

Benefits

• 401 (k) with up to 4.25% match.
• Discounted Employee Stock Purchase Plan (15% discount on strike price).
• Tuition-Free Education.
• 10-week Maternity/Parental Leave.
• 10% Associate Discount.

For information about our benefit programs and eligibility, please visit our benefits page .

Pay Range

$20.67 - $34.52 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Equal Opportunity Employer

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.