[Hiring] Provider Relations Specialist @Candid

Role Description

The Provider Relations Specialist is a vital member of our team, responsible for delivering exceptional provider support and engagement services. This role involves handling provider inquiries and interactions through various channels, including calls, emails, and web tickets. The Provider Relations Specialist plays a key role in maintaining positive relationships with our providers while ensuring effective communication and issue resolution. This is a fully remote role and open to candidates based in the United States or Costa Rica.

What You’ll Do

• Provider Support and Engagement:
  • Serve as the primary point of contact for GTM, providers and patients addressing their inquiries and concerns.
  • Handle GTM, provider and patient interactions, including calls, emails, and web tickets, in a professional and helpful manner.
  • Perform Case Sweep on each interaction to drive case submissions and approvals.
  • Build and maintain positive relationships with providers to ensure their satisfaction and engagement.
• Call, Email, and Web Ticket Management:
  • Efficiently manage and respond to GTM, provider and patient calls and emails.
  • Ensure accurate and timely resolution of provider issues and inquiries.
  • Document all interactions and maintain comprehensive records.
• Go-To-Market (GTM) Support:
  • Collaborate with the GTM team to provide support for go-to-market initiatives.
  • Assist in coordinating and facilitating provider communication related to GTM activities.
  • Ensure providers are well-informed about GTM strategies and offerings.
• Issue Resolution:
  • Investigate and resolve provider issues and concerns promptly and effectively.
  • Collaborate with internal teams to find solutions to complex problems.
  • Document and analyze issues to identify trends and opportunities for process improvement.
• Task Management:
  • Handle MFA, Lab, Kraken & TPMX requests, Case Audits, Account Onboarding and other Support Tasks.
  • These tasks will be routed through Salesforce Omnichannel and will have dedicated time scheduled each day to work these tasks.

Qualifications

• Proven experience in provider relations, customer service, or a related role.
• Strong interpersonal and communication skills.
• Proficiency in handling calls, emails, and web tickets.
• Excellent problem-solving and conflict resolution abilities.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively and adapt to changing business needs.

Requirements

• The base salary budgeted for this role is $40,000 - $45,000.
• Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes equity, benefits, and other perks.
• To determine our range, we consider external market salary survey data, experience level, skillset, and balancing internal equity relative to our other employees.
• We include equity in our compensation packages because we believe our employees should have the option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth.
• We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.

Values

• Care Deeply: We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
• Drive Results: Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
• Commit to Growth: To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
• Embrace Candor: To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
• Work as One: Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

EEOC

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.