[Hiring] Provider Relations - Call Center Associate @Conduent

Role Description

As a Customer Experience Associate, you will be supporting our Medicaid provider community as the first point of contact. You will answer questions concerning their accounts and help with their account issues while providing them with exceptional customer service.

Hours: 8:00AM – 5:00PM; Monday through Friday with the possibility of flexible hours.

• Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
• Identifying customer needs, answering questions, or resolving problems.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Verify documentation and images.
• Attend scheduled staff meetings.
• Complete required assigned training.
• Track daily tasks for quality review.
• Providing exceptional customer service.
• Communicate with team members or supervisors about any issues or discrepancies.
• Handle confidential information with integrity and discretion.
• Comply with data integrity and security policies.
• Perform other clerical or administrative tasks as needed.

Qualifications

• HS Diploma or GED required; some college preferred.
• Experience working with Montana Medicaid is preferred.
• Basic computer skills and familiarity with Microsoft.
• Prior office or administrative experience.
• Ability to communicate clearly and professionally with co-workers, clients, and providers.
• Attention to detail, grammar, and spelling accuracy skill set.
• Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Ability to successfully pass a pre-employment screening.
• Call center experience is preferred.
• Knowledge of healthcare or insurance terminology is preferred.
• Computer system experience with data entry and database documentation knowledge is preferred.

Requirements

• Payrate: $16-$18 per hour based on experience.
• No Weekends – No Cold Calling.

Benefits

• Paid on-the-job training.
• Supportive team environment.
• Flexible work schedule with start times ranging between 8:00AM to 8:30AM.
• Business casual dress code.
• Opportunity for advancement within the company.
• Health, dental, and vision insurance (if full time).
• Paid time off and holidays.
• 401K and matching.
• Employee discount program.
• Dependent Care benefits for full-time employees.