[Hiring] Provider Outreach Specialist @Cohere Health

Role Description

Cohere is looking for an individual experienced in provider customer service to act as a key point of contact for hospitals, clinics, physician offices, and supply companies. As a Provider Outreach Specialist you will expedite medical records requests and respond to provider inquiries with accuracy, timeliness, and a high level of professionalism. The representative works cross-functionally with audit operations teams to resolve issues, ensure compliance with policies, and support a positive customer experience. Strong communication skills, attention to detail, and a working knowledge of healthcare claims and payment integrity processes are essential for success in this role.

• Conduct outbound and accept inbound calls with hospitals, clinics, physician offices, and supply companies
• Provide detailed and accurate documentation
• Collaborate with additional teams to ensure clear communication and support in obtaining medical records for the payment integrity process

Qualifications

• 2-3 years customer service experience in Healthcare, preferably in claims
• Knowledge of medical terminology and medical records
• Self-motivated and able to work independently in a remote environment while maintaining high performance
• Exceptional time management, problem-solving, and analytical skills
• Commitment to teamwork, collaboration with internal teams, and continuous learning
• Ability to accurately document call details
• Possess excellent interpersonal skills
• Excellent written and verbal communication skills
• Ability to follow protocol and call scripts
• Flexibility to change as company and client needs dictate
• Completion of a Bachelor’s degree; 2+ years of experience preferred
• Experience working in a start-up or high-growth company environment, demonstrating agility and adaptability
• Familiarity with working with a diverse, global team of talent
• Excellent computer skills and familiarity with a Mac

Benefits

• 💻 Fully remote opportunity with about x% travel
• 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 📈 401K retirement plan with company match; flexible spending and health savings account
• 🏝️ Flex Time Off + company holidays
• 👶 Up to 14 weeks of paid parental leave
• 🐶 Pet insurance

Interview Process

• Connect with Talent Acquisition for a Preliminary Phone Screening
• Meet your Hiring Manager!
• Behavioral Interview(s)

*Subject to change