[Hiring] Property Virtual Assistant @Legends EOR

Role Description

Join a growing UK property business where you'll play a key role in delivering exceptional customer service while supporting the day-to-day operations of a busy property team.

As a Property Virtual Assistant, you will support a busy UK property team by:

• Managing customer enquiries
• Coordinating diaries and appointments
• Maintaining CRM records
• Providing administrative support across the business

You will serve as a key point of contact for customers while helping ensure the smooth day-to-day running of operations. This role is ideal for someone who thrives in a fast-paced environment and is looking to build a long-term career within the property industry.

Qualifications

• Minimum of 12 months' UK property sector experience in a similar role
• Previous Virtual Assistant experience
• Excellent verbal and written English communication skills with first-language level proficiency
• Strong administrative and organisational skills
• Previous experience in an administration, customer service, or support role
• High level of computer literacy and confidence learning new systems
• Ability to multitask and manage competing priorities
• Professional telephone manner
• Strong attention to detail and ability to maintain accurate records
• Reliable internet connection and suitable remote working setup
• Experience with Airtable
• Experience with Slack
• Experience with VoIP phone systems
• Experience with business messaging platforms
• Experience with CRM systems
• Experience with workflow automation tools

Requirements

• Answer incoming calls and respond to missed calls and voicemails
• Manage customer enquiries relating to property viewings and lettings
• Schedule and coordinate appointments and diary bookings
• Take accurate messages and ensure timely follow-up
• Contact clients to gather feedback following property viewings
• Maintain and update CRM records to ensure accurate sales progression tracking
• Support general administrative functions across the business
• Deliver excellent customer service via phone, email, and messaging platforms
• Work with a variety of digital tools, workflows, and automation systems
• Assist with process management and ensure data accuracy across systems

Benefits

• Fully remote position
• Medical aid contribution following successful completion of probation
• Potential future commission opportunities
• Clear progression path into more client-facing, appointment-setting, or sales-focused responsibilities
• Supportive and enjoyable team culture