[Hiring] Property Maintenance Administration Coordinator @HRS Talent Solutions

Role Description

The Maintenance Request Coordinator checks the intake record, asks for missing routine details, and communicates verified progress. In this remote full-time role, customer service and office administration both matter. You will not diagnose repairs, authorize a contractor, or promise a completion date without confirmation.

• A message saying “it is broken” may need the item, location within the property, and available access window.
• Ask the permitted questions under the employer's guide.
• If the report suggests an immediate safety issue, follow the urgent escalation route rather than waiting for a routine form.
• Do not tell the resident a technician is booked when the request has only been submitted.
• The online work order may move through review, assignment, scheduled visit, and completed repair.
• Use the verified stage in a status reply.
• If a contractor reports that another part is needed, record it for the service owner and send the approved update.
• Keep photographs and resident details in the restricted system.
• A clear case history helps the next colleague avoid asking the same questions again.

Responsibilities

• Review assigned online maintenance submissions.
• Check for required description and contact details.
• Route urgent reports under the defined process.
• Record access preferences without promising a visit.
• Check the current work-order stage.
• Share approved status updates with residents.
• Keep supporting files and correspondence linked.

Requirements

• Previous exposure to office administration or customer service can be useful, but it is optional.
• Calm demeanor with frustrated residents.
• Careful with dates and status terms.

Benefits

• Full-time remote position.
• Compensation of $30 per hour.
• A suitable home office or comparable space supports resident records.
• Hours and equipment will be confirmed.

Applying

Tell us about a time you gathered details so another person could fix a problem. School or community experience is welcome. No trade qualification is required. Applicants selected to continue may be asked to complete an application on the hiring company’s website. Training covers the work-order process.