[Hiring] Program Assistant @GPS Group Peer Support

Role Description

As a GPS Program Assistant, you will assist the Program Director in all aspects of program operations, including managing program communications, customer support, scheduling training sessions, supporting facilitators/training teams, and moderating virtual meetings. Your ability to provide seamless administrative and technical support will directly impact the effectiveness of GPS training programs.

The ideal candidate is highly organized, detail-oriented, and capable of following protocols precisely. Strong communication skills, professionalism, and the ability to work effectively in a remote environment are essential. A dynamic and engaging personality is crucial for fostering a welcoming, supportive learning environment.

Qualifications

• Remote Work Experience – Must be experienced working in a remote environment with strong time management and organizational skills.
• Professionalism – Must maintain a professional approach to work, including clear communication, accountability, and reliability.
• Attention to Detail – Ability to follow standard operating procedures with precision and accuracy.
• Team Player Mentality – Willingness to collaborate and take on tasks as needed to support the program.
• Customer Service & Problem-Solving – Strong ability to engage with participants and resolve concerns effectively.
• Technical Proficiency – Experience using Microsoft Office Suite, Google Suite, and video conferencing tools.
• Experience in Training or Facilitation – Prior experience in customer service, facilitation, coaching, or teaching.
• Emotional Intelligence – Ability to manage participant interactions with empathy and professionalism.
• Proficiency in CRM & LMS Platforms – Experience with HubSpot, Zoom, Asana, Eventbrite, Alchemer, and Slack preferred.
• Multilingual Skills – Fluency in English is required; Spanish proficiency is required.

Requirements

• Must have a quiet, private workspace with a reliable laptop, microphone, and stable internet connection.
• Ability to manage multiple responsibilities efficiently and meet deadlines.
• Ownership of reliable equipment, including a high-quality microphone and video camera.
• Detail-oriented and process-driven, with a focus on continuous improvement.
• Ability to adapt to changing needs and take initiative in reducing organizational ambiguity.

Benefits

• Position Type – Full-time (40 hours per week), W-2 employee.
• Hourly Compensation – Competitive, based on experience.
• Bonuses – Performance-based bonuses may be available.
• Paid Time Off (PTO) & Sick Leave – Generous PTO and paid sick time.
• Technology Stipend – Financial support for equipment or internet expenses.
• Flexible Benefits Fund – An allocated amount that employees can use toward benefits of their choice.

Company Description

GPS Group Peer Support provides strength-based, trauma-informed therapeutic care, offering consistent mental health support during stress, crisis, and change. This evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma. Designed for easy replication, GPS equips peer specialists, volunteers, and professionals with an interactive, accessible training format. Our scalable approach fosters supportive communities, helping individuals navigate challenges with confidence and resilience.