[Hiring] Professional Licensing Representative @State of Washington

Role Description

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our License Endorsement and Traffic Safety (LETS) section is recruiting for two (2) customer-focused Professional Licensing Representatives to join their team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

If you are an organized and self-motivated team player familiar with fast paced service and interpretation of policy, laws, and regulations, we invite you to apply!

Duties

• Approve and deny applicants for voucher awards.
• Review driver training applications for voucher program participation.
• Maintain information for driver training education voucher applicants and current licenses in the department’s voucher management system.
• Process voucher program participation renewals.
• Assist driver training schools with submitting invoices and ensuring payment is received.
• Assist voucher applicants with questions related to program eligibility and distribution of awards.

Qualifications

• Four (4) years of experience providing professional customer service in person, writing and/or by phone with the ability to remain calm and neutral, listen attentively to identify issues, and provide assistance to customers, to resolve complaints or questions using knowledge and interpretation of laws, rules and regulations.
• OR Two (2) years of technical experience in a licensing or regulatory program.
• Up to two (2) years of education in Business or Public Administration may substitute year for year for experience.
• Experience must include:
• Two (2) years of experience and technical knowledge using Microsoft Office products such as Outlook, Word, Excel, PowerPoint, OneNote, and other common MS Office products.
• One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instructions or written responses to customers.
• One (1) year of experience and knowledge accessing, inputting, and maintaining records into multiple database systems with the ability to break down and sort data from various sources, identifying key information, trends and patterns.
• One (1) year of experience interpreting RCWS, WAC, laws, statutes regulations, rules, policies, and law codes and applying them in relevant work experience to communicate to customers/clients.
• The ability to:
• Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.

Requirements

• This position requires you to work in our Olympia office on occasion to meet business needs.
• Prior to a new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

Benefits

• Join us as we transform how government delivers services!
• Be part of this vital mission and make a real impact in your community.

How to Apply

• Select the apply button at the top of this job announcement.
• Incomplete applications may disqualify you from eligibility for the position. Please ensure all application areas, including supplemental questions and attachments are fully completed.
• Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.