[Hiring] Production Support Representative @Varsity Brands

Role Description

As a Production Support Representative on the Internal Decoration Support Team, you will play a critical role in ensuring orders move smoothly from production to delivery. You’ll serve as a key liaison between the internal decoration teams, Sales and Sales Support. Priorities include:

• Responding to emails
• Tracking orders
• Resolving issues
• Ensuring customers receive their products on time

Your proactive communication and problem-solving skills will directly impact customer satisfaction and operational efficiency.

Qualifications

• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• High attention to detail and proven problem-solving and critical-thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a sense of urgency
• Ability to work independently in a remote environment
• Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems
• Previous customer service, production support, or order management experience preferred

Requirements

• The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in a home office environment.
• Prolonged periods of sitting, standing, and typing will occur on a regular basis.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!