[Hiring] Production Specialist @CDS Global

Role Description

As a Production Specialist at Bring a Trailer, your job will be to guide sellers through the online auction process. You'll assist the seller in moving from a completed submission for a collector car to a successful auction experience, while providing excellent customer service from start to finish. This is a full-time position that can be done remotely.

Please note that we can only consider applicants from the following states: DE, FL, IL, IN, MD, MI, MN, NY, NC, NM, OH, PA, RI, TX, VA, WI.

For consideration, resumes must be submitted with a cover letter and salary requirements.

What You’ll Do

• Prep listings for launching as live auctions, including creating an inventory of seller submission data and photos and organizing photos in accordance with BaT standards.
• Work with sellers and team members on adding informational updates to listings.
• Act as the point of contact for sellers during the initial stages of listing creation up to the point of auction go-live and respond to sellers in a timely and professional manner.
• Provide customer support such as answering questions, giving advice or tips, and addressing seller concerns/worries.
• Manage and prioritize work on a large queue of listings in various stages prior to the listing going live in auction and complete an assigned work queue daily.
• Shepherd listings through our internal system and serve as the “original expert” on the history of a listing as it is touched by other teams.
• Perform additional duties and projects on an as-needed basis.

Who You Are

• Have excellent interpersonal skills and high levels of motivation, integrity, and warmth.
• Are methodical when it comes to organization!
• Have the ability to manage many different stakeholders and projects in a fast-paced environment.
• Possess the tact to handle sensitive and confidential information with discretion, and the ability to gain seller’s confidence and trust.
• Are solutions-oriented and have the ability to resolve conflict independently with patience and empathy, but also know when to ask for guidance!
• Have a can-do attitude and a flexible and eager attitude toward helping with company needs as they arise.
• Have domain knowledge and an interest in the kind of vehicles we feature on BaT each day.