[Hiring] Product Support Tech II @Scientific Games

Role Description

The Product Support Technician supports the telephone "hotline" function, directing calls or written inquiries to appropriate personnel and answering non-technical questions regarding company products. This role maintains a log of incoming "hotline" calls.

Do you consider yourself to be a flexible, customer service-minded individual who is enthusiastic about helping others? Do you thrive in a low-volume, friendly, drama-free environment with low stress? Do you enjoy working for a supportive management team that doesn’t micromanage?

Job Duties:

• Use our online knowledge base to diagnose problems, then guide the caller through documented troubleshooting steps.
• Provide an excellent customer service experience while resolving the customer’s issue.
• Meet monthly departmental metrics for quality assurance, accuracy, etc.

Qualifications

• Must have a high school diploma or equivalency.
• Years of experience: < 1 year.

Requirements

• Pass an initial drug screening and criminal background check.
• Reliable to meet our attendance policy.
• Able to work from home immediately upon completion of training, using company-provided equipment.
• Required to have a quiet, uninterrupted space at home to work.
• Demonstrated high-speed internet connection (Min 50Mbps down and 10 Mbps up) with hardwire (Ethernet) connection.

Company Description

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.