[Hiring] Product Support Specialist I @Contractor Staffing Source

Role Description

We are seeking a Product Support Specialist I to support customers across the U.S. and Canada by delivering exceptional service and helping professionals maximize the value of the platform. This role is ideal for someone who enjoys solving problems, supporting customers, and helping users confidently navigate software solutions.

As a Product Support Specialist I, you will serve as a frontline resource for professionals using our software platform. You will:

• Respond to inbound calls and support requests
• Troubleshoot software-related questions
• Guide users through platform features
• Help improve customer retention and software adoption

Success in this role requires strong communication skills, attention to detail, technical confidence, and a customer-first mindset. The ideal candidate is organized, adaptable, and thrives in a fast-paced, team-oriented support environment.

Qualifications

• 6 months to 2 years of customer support, technical support, or subscription-based support experience preferred
• Strong customer service and relationship-building skills
• Excellent written and verbal communication abilities
• Comfortable troubleshooting software and navigating multiple systems
• Strong listening skills with the ability to identify and resolve customer concerns
• Organized and able to manage a high volume of requests in a fast-paced environment
• Tech-savvy and comfortable conducting virtual meetings and trainings
• Team-oriented mindset with a positive and adaptable attitude
• Detail-oriented with strong follow-through and time management skills

Requirements

• Must reside permanently in one of the following states: AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA

Benefits

• Full-time, W-2 employment
• Hourly Pay: $22.83/hour for candidates located in California, Washington, and Oregon
• Hourly Pay: $20.55/hour for all other eligible states
• Medical, dental, and vision coverage
• Paid Time Off (PTO)
• Home internet stipend
• 401(k) retirement plans (Pre-Tax and Roth)
• Health Savings Account (HSA) with company contribution
• Flexible Spending Accounts (FSA)
• Maternity and paternity leave programs
• Employee Assistance Program (EAP)
• Professional development reimbursement
• Wellness and employee support programs