[Hiring] Product Support Specialist @Linear

Role Description

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by:

• Supporting customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery.
• Investigating and resolving inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit.
• Partnering with our engineering team to document and reproduce bugs.
• Surfacing trends and insights from customer feedback to the team at large to inform product choices.
• Leading select strategic projects to improve the support experience, internal knowledge sharing, and product operations.

Qualifications

• Currently based in Europe.
• Passion about technology, quality, and Linear’s mission.
• Excellent communication and customer service skills and experience working with a technical or engineering user base.
• Ability to adapt your communication approach to non-technical users.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
• Curiosity to learn more in areas where direct experience is lacking.

Requirements

• Currently based in Europe.
• Passion about technology, quality, and Linear’s mission.
• Excellent communication and customer service skills.
• Experience working with a technical or engineering user base.
• Ability to adapt communication for non-technical users.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Ability to reproduce bugs in various environments.
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus.

Benefits

• Competitive salary and equity.
• Employee-friendly equity terms including extended exercise windows.
• Daily meal and coffee stipend on every workday.
• Paid co-working space or desk.
• Health coverage (based on country requirements).
• 5 weeks paid vacation, plus local statutory holidays.
• 4 months paid parental leave.
• Paid month off after 4 years & every 2 years thereafter.
• Regular team events and off-sites.
• Remote-first with no required commute.