[Hiring] Product Support Specialist @Aidey

Role Description

We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform.

• OPEN TO FRESH GRADUATES
• Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner
• Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D)
• Collaborate with development teams to resolve issues and implement solutions
• Continuously learn about our product
• Excellent English communication skills: verbal, written, and reading is a MUST
• Knowledge of CSS, HTML, and JavaScript is a MUST
• Previous experience in customer service, technical support, or a related field is an ADVANTAGE
• Knowledge of Shopify is an ADVANTAGE
• Experience with Zendesk is an ADVANTAGE
• Excellent problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles

Qualifications

• Excellent English communication skills: verbal, written, and reading is a MUST
• Knowledge of CSS, HTML, and JavaScript is a MUST
• Previous experience in customer service, technical support, or a related field is an ADVANTAGE
• Knowledge of Shopify is an ADVANTAGE
• Experience with Zendesk is an ADVANTAGE
• Excellent problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously

Requirements

• OPEN TO FRESH GRADUATES
• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles