[Hiring] Product Support Engineer @Dutchie

Role Description

The Product Support team manages escalations from frontline Support and plays a critical role in resolving complex technical issues while reducing the load on Engineering. This team provides solutions directly to customers when possible and serves as a strong Voice of the Customer for Product and Engineering when escalation is needed. This role is an entry point into the PSE career path and offers significant opportunities to deepen technical skills and product expertise.

• 2+ years of technical support experience in a SaaS environment
• Experience with APIs, JSON, SQL, TCP/IP
• Strong written and verbal communication skills with the ability to explain technical concepts clearly
• Technical writing experience creating documentation, tutorials, or troubleshooting resources
• Experience working with Jira or a similar issue-tracking system
• A customer-focused mindset with a track record of solving problems and leaving systems better than you found them
• A collaborative, can-do attitude and a team-first approach to problem solving
• Comfort working in fast-paced environments and managing multiple priorities
• Nice to have skills are Excel formulas, SQL, and being self-taught in something (JavaScript, Ruby, Music Production, etc.)

Qualifications

• Have SQL competency
• Have strong Dutchie product knowledge

Requirements

• We are targeting a starting salary of $56,000 - $74,000 based on the intended level for this role.

Benefits

• Full medical benefits including dental and vision plans to ensure you always have the best care.
• Equity packages in the form of stock options to all employees.
• Technology (hardware, software, reading materials, etc.) allowance
• Flexible vacation and sick days