[Hiring] Product Support Engineer @Stellic

Role Description

Product Support Engineering is the layer between our partners and our product — where partner trust gets earned in real time, and where every ticket is both an outcome to deliver and a signal worth acting on. The role isn't to move tickets faster; it's to diagnose deeply, kill recurring issues at the source, and make sure the product gets better because of what the queue teaches us. We're looking for a Product Support Engineer who wants to own that bar — and who thinks like an owner, not a ticket-closer.

As Our Product Support Engineer, You Will Own

• Queue health, with the bar high.
• Diagnostic depth across your product areas.
• Engineering handoffs engineers actually trust.
• Killing recurring issues at the source.
• The knowledge and tooling layer.
• Partnership with the AI tier.

Qualifications

• At least 1 to 2 years in technical support, customer engineering, or solutions engineering at a B2B SaaS company.
• A Bachelor's in Computer Science, Software Engineering, or a closely related field.
• Diagnostic comfort across a stack you don't own (logs, basic SQL, browser devtools).
• Scripting comfort to automate the repetitive (Python, Bash, or similar).
• A bias toward escalations engineers can act on.
• AI-fluent, not AI-dependent.
• Strong written communication.
• An ownership mindset.

Benefits

• Shape the future of an impact-driven company transforming higher education.
• Work closely with mission-driven leaders who are ambitious and committed to solving meaningful problems.
• Learn from the best: collaborate with leading voices in higher education and SaaS.
• Competitive USD salary.
• Generous stock options in a Series B stage startup.
• Culture of excellence and ownership. We move fast, take responsibility, and aim high.
• Flexible, outcome-based environment with trust at the core.
• Comprehensive health insurance. Stellic covers 100% of premiums for you and your dependents, plus 50% for parents.
• Commute benefits to make daily life easier.
• Annual international retreats in some of the world’s most beautiful cities and towns.

Company Description

We’re building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that’s truly their own.

Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million students across 7 countries.