[Hiring] Product Support @Konecranes

Role Description

Job Position: Product Support - Lift Trucks

Location: Near any big Airport in the US

Assist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines. Focus on customer satisfaction and on Konecranes machines quality, in order to promote further business of new equipment and parts on a profitability manner. Areas of responsibility include North America West, Canada West and Mexico.

Job Responsibilities:

• Develop the dealers network by:
• Teaching on the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products.
• Coordinate / execute the assembly and commissioning process in areas where there are no dealers.
• Verify that the product matches current specification and quality.
• Supervising and troubleshooting in the field as well as over phone and email.
• Giving theoretical classroom and practical hands-on technical training for customers and dealers.
• Visiting customers/dealers to give technical advice and support the product in order to point out / generate business opportunities.
• Reporting of non-conformities and technical issues in a clear standardized manner.
• Ensure that Konecranes Warranty Policy is correctly interpreted and processed.
• Support the sales force with any technical requirement or non-conformity by customers / dealers.
• Ensure that Konecranes warranty policy of Konecranes Lift trucks is properly applied.
• Contribute with suggestions on developments of service against new demands, profitability criteria, as well as ongoing improvement on quality.
• Take decisions about service measurements in the field.
• Plan travels to and from customer/dealers for Product Support functions.
• Perform other duties as assigned.

Qualifications

• Good PC skills.
• Bilingual is desired but not required. English a must. Spanish desired.
• Experience on Machinery Aftersales support or similar industries; good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc.).

Requirements

• Availability to travel frequently.
• Reside near a major airport.

Benefits

• Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
• 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
• 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.
• 10 paid holidays per year.