[Hiring] Product Specialist @WEX

Role Description

This role involves engaging with customers through phone, email, and chat to answer questions, resolve issues, and provide education. You will customize interactions to fit each customer’s needs, meet service quality goals, and navigate multiple systems to deliver efficient solutions. Success in this position requires excellent written and verbal communication, problem-solving skills, and the ability to work effectively in a virtual environment while demonstrating the company’s core values daily.

• Answering incoming calls and engaging with our customers over the phone
• Responding to customer emails and chats in a timely manner
• Assisting participants by answering questions, solving problems, and educating
• Customize interactions to the individual customer’s personality and situation
• Meet monthly customer service statistical goals and quality standards
• Being the initial point of contact for problem-solving
• Utilizing up to 5 – 10 systems, often multi-tasking with multiple systems on each customer interaction
• Prescribing the fastest and easiest resolution to the problem
• Influence customers for a win-win solution
• Educate customers on other alternatives or features not already considered
• Lead with excellent written and verbal communication skill
• Demonstrates the WEX Core Values daily
• Ability to learn, develop, and excel in a virtual environment

Qualifications

• Availability to high speed internet
• Must have a private work space
• Ability to work between the hours of 7:45AM – 7:00PM EST, Monday – Friday
• Experience in a customer service related position, strongly preferred
• High volume call experience, strongly preferred
• Familiarity with Google Workspace, strongly preferred
• Familiarity with a Help Desk Ticketing System, strongly preferred

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• And more

Pay Range

$17.00 - $22.50