[Hiring] Processing Supervisor - Commercial Lines @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

This is a remote position. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

We are a tightknit team of real time problem-solvers, finding innovative solutions to address our customers' needs. We work with internal partners to keep policies accurate and up to date. If you are naturally curious, dependable, adaptable and love producing high quality work requiring attention to detail, then we want to know more about you!

As a Supervisor, you'll provide oversight for a commercial and/or agribusiness lines processing unit. We'll count on you and your team to provide quality service to customers for multiple product lines in multiple states. This includes responsibility for quality, production and service levels, associate supervision and development, team building and training. You'll plan schedules based on estimated workload, associate availability, and product needs.

Key Responsibilities

• Provides day-to-day direct supervision of a processing unit that supports multiple product lines and states, and supplemental processing and related billing systems.
• Supervises resolution of complex customer issues and problems. Handles the more complex issues that are advanced by team members or referred from other units.
• Achieves services objectives through the coordination and supervision of processor activities. Uses coaching and leadership skills to encourage associates to meet and exceed service and other goals.
• Provides input to planning, development and monitoring of plans and objectives at the unit, product and center level. Analyzes results from unit and recommends process improvements. Provides input to and adheres to approved budget.
• Facilitates training for associates to ensure that they acquire and maintain current understanding of products, service techniques, systems, regulations and operations standards.
• Coordinates and reviews associate work to ensure adequate coverage and appropriate processing of related work. Supervises work unit volume; delegates to group leader and others as needed. Creates and maintains required work records and reports.
• Supervises associates, including providing performance management, salary planning and administration, training and development, workflow planning and day-to-day administration, hiring and placement and disciplinary actions.
• Participates on project teams as assigned.
• May perform other responsibilities as assigned.

Reporting Relationships

• Reports to Manager.

Qualifications

• Undergraduate studies highly desirable.
• Multiple state licensing with continuing education where required.
• Prefer participation in professional insurance coursework.

Requirements

• Five years of related insurance experience preferred.
• Prefer at least two years in commercial and/or agribusiness lines service center environment.
• Previous lead experience preferred.
• Requires working knowledge of commercial service center environment including processing systems and related technology, credit collections/premium audit, state regulations and quality/training initiatives.
• Ability to lead, supervise, train and develop associates in all aspects of insurance services and processing.
• Verbal and written communication skills for interaction with agents, customers and all levels of service center associates.
• Ability to operate personal computer and business/insurance software.
• Other criteria, including leadership skills, competencies and experiences may take precedence.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.